I KPI PIÙ IMPORTANTI
Focus on
- Imparare ad utilizzare i kpi’s a tutti i livelli organizzativi, determinarli a preventivo e monitorarli a consuntivo.
- Costruire i KPI’s sulla customer base, quali, ad esempio:
- • Analisi clienti persi, Analisi clienti nuovo e Confronto clienti attivi vs persi e nuovi
- • Gli indici commerciali: IF (Indice di fidelizzazione), CRR (customer retention rate), CE ( customer equity), etc
- • Conto economico per cliente
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HR CORPORATE- Employer Branding, Talent attraction&retention, Digital transformation

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